Terms of Service
Acceptance of Terms
Welcome to Parcel eCommerce Limited (collectively, "Parcel", "Packables", "we", "us", "our"). Parcel is accessible through https://www.parcelroblox.com/ and Packables is accessible through https://www.packables.store/. By using Parcel, Packables, or any of our associated services, you agree to be bound by these Terms of Service ("Terms"), all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing our sites and services.
Eligibility
You must be at least 13 years old to use our Service. By using Parcel or Packables, you affirm that you are over the age of 13. Under no circumstances may our Services be used by individuals under the age of 13.
Description of Service
Parcel and Packables provide a platform for users to buy and sell virtual goods in an online marketplace ("Service"). We may, at our sole discretion, add, modify, or remove parts of this Service without notice.
User Responsibilities
As a user, you agree that:
You will not create a false identity or misrepresent your identity.
You will not use Parcel or Packables for any illegal purposes, and you will respect all relevant laws and regulations.
You are solely responsible for all content that you upload, post, transmit, or otherwise make available via the Service.
You will not post or transmit through our services any material which violates or infringes in any way upon the rights of others, which is unlawful, threatening, abusive, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise objectionable, or which encourages conduct that would constitute a criminal offense.
You acknowledge that Parcel and Packables are not permitted to suspend Hubs ("Stores"), nor disrupt operations of Hubs, unless the Hub or an associated individual causes direct harm to our services.
Service Provision
By purchasing our service, you acknowledge that we do not guarantee any specific service period, and we may choose to end the service at any time. In the event that we end/close our service, refunds will not be available.
Intellectual Property Rights
All content included on Parcel and Packables, such as text, graphics, logos, images, data compilations, is our property or the property of our licensors and is protected by international copyright laws.
Our approach to monitoring content on our platform is primarily report-based. This means we do not actively search through stores for potential IP violations. We rely on the rightful owners or creators of the assets to bring any infringement to our attention.
First and Second Violation
If a store is reported for distributing assets without holding the appropriate rights, we will issue a warning to the store owner and take the respective assets down. This warning serves as a notice to rectify the infringement issue. A store will be allowed up to two warnings, with each warning signifying a separate instance of reported and verified infringement.
Third Violation
Upon a third verified report of IP infringement, the store will face suspension. This suspension will be permanent, reflecting our commitment to protecting intellectual property rights and maintaining the integrity of our marketplace.
Appeals Process
We provide the option for store owners to appeal against a suspension. This process is designed to address any potential errors or misunderstandings in the infringement claims or verification process. Contact [email protected] to dispute a suspension.
Security and Whitelist SDK Integrity
Parcel strictly prohibits the unauthorized cracking, modification, or distribution of whitelisted products and our product whitelist SDK. Violation of this policy, including tampering with the SDK or sharing modified products, will lead to the immediate revocation of any licenses held with Parcel and a permanent ban from all our services. This measure ensures the protection of our community's interests and the security of our platform.
Payment Processing
This section pertains to the buying and selling of Virtual Assets on Parcel and Packables, as well as the methods and conditions of payment processing. Please read this section carefully as it provides important information regarding your financial transactions on our platforms.
For users conducting transactions via Stripe, the Stripe Payment Terms apply and are hereby incorporated by reference:
Stripe Payments Terms
Payment Methods
We offer various methods of payment to facilitate the purchase of Virtual Assets. We utilize Stripe for card payments (USD), Apple Pay and Google Pay for mobile payments, and PayPal for USD PayPal transactions.
Robux Transactions
Optionally, sellers may choose to allow users to purchase their Virtual Assets with Robux, the digital currency of the Roblox platform. It is solely the seller's discretion to enable or disable this payment option. However, any transactions conducted using Robux are carried out at the seller's own risk and could potentially lead to conflicts with Roblox's Terms of Service. Parcel eCommerce is not liable for any issues arising from transactions conducted using Robux.
Transaction Responsibility
When you make a transaction on Parcel orPackables, you agree to be bound by and pay for that transaction. All sales are final and non-refundable unless otherwise stated.
Suspicious Activity
Parcel eCommerce reserves the right to hold funds associated with a user's account if there is a suspicious record of activity. The funds may be held for a period necessary to conduct an investigation. We are not obligated to disclose the specifics of our security procedures and reserve the right to modify these procedures at any time without notice.
Payment Errors
We reserve the right to cancel any transaction if we believe the transaction violates these Terms, or if we believe doing so may prevent financial loss. In the event that a payment method fails or your account is past due, we may collect fees owed using other collection mechanisms.
Taxes
You are responsible for all applicable taxes, and we'll charge tax when required to do so.
Unethical Use
Parcel strictly prohibits the use of our services for unethical or illegal activities. This includes, but is not limited to, blackmailing, extortion, coercion, fraud, or any other form of illicit financial transactions conducted through our platform.
If we determine, at our sole discretion, that a seller is engaging in such activities, we reserve the right to take immediate action.
These countermeasures may include:
Suspension of the store and associated accounts.
Permanent termination of the store and forfeiture of any outstanding balances.
Legal action or cooperation with law enforcement authorities.
We take the integrity of our platform seriously and will act decisively to protect our community and uphold the law.
Third-Party Authentication
We use third-party authentication providers to facilitate your access to our Service. As of now, we utilize Discord for this purpose. When you log in using your Discord account, we may use information from your Discord profile with your consent. We only collect and use this information in accordance with our Privacy Policy and the permissions you grant us. Please be aware that your use of these third-party services is subject to the terms and conditions (and any associated privacy policies) of those third parties.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to any conflict of law principles.
Company Information
Parcel eCommerce Limited is a company registered in England and Wales.
Company Number: 16421380
Registered office: 128 City Road, London, EC1V 2NX, United Kingdom.
You can verify our registration on the UK Companies House register
Contact Information
If you have any questions or concerns about these Terms, please contact us at: